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BT FAQ's

What was BT’s recent announcement?
BT announced on 16th January 09 that calls to numbers starting 0870 will be included in calling plans and therefore free to dial from BT landlines at certain times. In other words, calls to these numbers are now automatically included in BT calling plans,

When can I call 0870 numbers for free on my BT calling plan?
Calls to 0870 numbers are now free with BT depending on your calling plan (free at the weekends with the Unlimited Weekend Plan; free during the evening and at the weekend with the Unlimited Evening and Weekend Plan and free anytime with the Unlimited Anytime Plan).

Have BT placed any restrictions on this offer?
BT have stated that they will continue to charge for 0870 numbers used for "dial-up" and "indirect access" services. However they have yet to publish a list of any 0870 numbers to be excluded from this offer. In addition a fair usage policy applies. To date no Call0870 customers have been charged for dialing our 0870 access number within their calling plan. Please ensure that you understand what your service provider will charge you for these calls. (Tip: See how can I check if I will be charged to calls this 0870 number?) http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25502&s_intcid=con_search_KR_0845

What is BT’s fair usage policy for 0870 numbers?
A usage policy of a maximum per call duration of 60 minutes plus 1000 minutes or 150 calls a month. If you exceed these limits you'll just be charged the standard BT rates until further notice. Click here for information.

What will happen if I exceed the Fair Usage Policy?
If you exceed the Fair Usage Policy (either 60mins per call duration, 1000 minutes or 150 calls in a given month), BT’s website indicates: “you'll receive an SMS to your landline, informing you that you've breached the Fair Usage Policy and will be charged at BT's standard rates for any further calls to 0845 & 0870 numbers (an 8p set-up-fee applies).

	Daytime	Evening	Weekend
Call to an 0845 number	1.96p	0.49p
Call to an 0870 number	5.88p	1.47p

If you exceed the Fair Usage Policy you'll no longer receive free calls to 0845 and 0870 numbers.”

What is an indirect access number?
An indirect access number is a number or code which is dialed prior to an identifiable final destination phone number.

What if I dial the 0870 number from another provider or mobile phone?
You can call our access number from other mobile and landline providers’ however charges may vary. All charges and scenarios referred to on this site are based on BT calling plan customers Please make sure you understand what your telephone service provider will charge for calling our 0870 access number.

How can I check if I will be charged to call this 0870 number?
If you want to be absolutely certain how your service provider will treat calls to 0870 numbers simply make a test call and check your bill to see how the call was charged.
1.) Make a 30 second call to any international destination using our 0870 access number.
2.) After waiting a short period, check your on-line bill or contact your telephone service provider to see if you were charged for the call. If it shows a zero cost for the call to the Call0870 access number, then it came out of your Calling Plan inclusive minutes.

What if I make a call outside my monthly calling plans? (How much will it cost?)
This will vary depending on the telephone service provider you use and the calling plan you are on, remember it is your responsibility to check the charges with your service provider. BT currently advertise standard charges to 0845 and 0870 numbers outside of your calling plan as (an 8p set-up-fee applies).

	Daytime	Evening	Weekend
Call to an 0845 number	1.96p	0.49p
Call to an 0870 number	5.88p	1.47p

Call0870 will make no charge to you for calls to the service.

What happens if I call the number outside of the advertised times?
Call0870 publishes a full list of destinations and availability times on our web site. Outside of these published times your call will not be connected to the international destination.

Will I receive another bill from you?
No, you will only be billed by your existing service provider for calls to our access number or if you have a BT calling plan and are eligible to make calls to 0870 numbers within that plan then you will see those listed in your inclusive minutes.

Why can I call some destinations 24/7 but others 24/5 or 8am/6pm Monday to Friday only?
Because of the cost of connecting calls to different destinations around the world varies, the rates we are offered by the telecoms operators reflect this. Therefore you will notice some of the more expensive destinations will not be as freely available to call as some others.

Still haven’t found the answer to your question, simply email us on info@Call0870.co.uk and we will get back to you within 48 hours. Alternatively contact one of our customer service representatives on 0870 339 0870